Level 3 exam — Social media & CM

Exam — fresh questions

12 questions to validate community management: job, calendar, engagement, bad buzz and charter.
Answer everything, then click Check: your score and explanations will appear.

3.1 · Recall

1. Solo community manager with 5 hats, close to burn-out. What do you prioritise?

Resigning without framing anything By goals: written scope, tools serving the process Automating 100% without ever reviewing Doing everything anyway, sleeping less

Vague brief = exhaustion: sort by objectives, write the scope.

3.1 · Application

2. Freelance community manager leaves with all access. Whose fault?

Nobody's, it is tradition Chance's, nobody could foresee it The company's: business accounts, roles, vault The network's, which let it happen

Ownership + 2 admins + passwords in the vault: no hostage-taking.

3.1 · Application

3. Which is NOT a community manager role?

Analyst Plumber Watcher Animator

Five editorial hats — plumbing is not one of them.

3.2 · Application

4. 'What do we publish?' every morning. What is the cure?

Getting up earlier to improvise faster Copying competitors every day Publishing less, at random 2-4 week calendar, batching, scheduling

One row per post, 1 production day a month: execute, don't endure.

3.2 · Arbitration

5. Serious crisis and scheduled promo posts. What do you do?

Pause scheduled posts: promo in a crisis = bad buzz Speed up posting to drown the crisis Delete the account to restart fast Let the promos run as if nothing happened

Scheduled is not set in stone: serious news suspends the calendar.

3.2 · Recall

6. Top post that works: how many lives?

None, throw it away Just one single use Five adapted lives, spaced 6 weeks apart An endless loop until everyone tires

Reel, stories, LinkedIn, newsletter: adapt the format, don't repeat.

3.3 · Application

7. Post dying with no comments. What was missing?

More budget from publication A reason to react: question, poll, challenge Nothing, it is the algorithm's fault More emojis added to the copy

Simple question, zero friction: engagement is triggered.

3.3 · Recall

8. Why reply within 2 h with the first name?

Out of soft politeness with no effect Useless for reach The first 10 count double and the human touch builds loyalty For the community manager's ego

Fast, human, follow-up: notifications on after every post.

3.3 · Arbitration

9. A fan defends the brand in a crisis. Where do they come from?

From an ad bought the night before From a programmed bot From pure chance, with no prior work From before the crisis: pampered ambassadors

Public thanks, previews, codes: nurture before you need.

3.4 · Application

10. Founded criticism with screenshots. Should you delete it?

Never: acknowledge, handle privately, come back publicly Yes, fast, then block the author Yes, delete and ignore everything after Ignore it and do nothing

The screenshot will circulate: the public-private-public loop builds credibility.

3.4 · Arbitration

11. Bad buzz exploding: who should speak?

Everyone at once with no coordination Nobody, wait for the wave to pass An intern alone, no facts, no sign-off ONE voice (unit), verified facts, single reply

Three contradictory voices feed the fire: speed + truth.

3.5 · Application

12. Mood-based moderation, nice with fans and harsh with critics. What is the risk?

Arbitrary: graduated, same rule for all, evidence kept None, it is human It proves a close, human brand Recommended to stay reactive

Warn, then hide, then ban, evidence kept, weekly review.

What's next?

Score ≥ 80%: move on to Level 4 — V3 (shareable content, influence, social ads, LinkedIn/TikTok ads, conversion).
Score < 80%: review the missed sections (job 3.1, calendar 3.2, engagement 3.3, bad buzz 3.4, charter 3.5), reread the explanations above, then retake the test.