CHEAT SHEET — CREATIVITY & PROBLEM-SOLVING (keep at hand) Golden rule: OPEN first (generate without judging), CLOSE next (sort, decide) — never both at once. === 0. MINDSET === - Creativity is a skill, not a gift: it is learned and maintained. - Divergence (quantity, no judgment) THEN convergence (critical sorting). - Lift blockers: self-censorship, fear of judgment → psychological safety, right to fail. - Idea notebook always at hand: an unrecorded idea is lost. === 1. FRAME THE PROBLEM (before any solution) === - 5W1H: Who? What? Where? When? How? Why? (+ How much?) — describe with facts. - Cause vs symptom: treat the cause, not the manifestation (or it returns). - 5 whys: dig to the actionable root cause. - Ishikawa (5M): Manpower, Machine, Method, Material, Milieu — multiple causes. - Reframe as "How might we…?" (neither too broad nor too narrow). === 2. GENERATE IDEAS (widely, without judging) === - Brainstorming (Osborn's 4 rules): quantity, no judgment, wild ideas welcome, build on ("yes, and…"). - Brainwriting (6-3-5): everyone writes equally → against the dominance effect. - SCAMPER: Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Rearrange. - Associations / analogies / random word: unblock breakthrough ideas. === 3. STRUCTURED METHODS === - Design Thinking: Empathize → Define → Ideate → Prototype → Test (iterate). - 6 hats (De Bono): facts, emotions, risks, benefits, creativity, organization. - Lateral thinking: question the obvious, change angle. - Empathy map / persona: start from real needs (not assumptions). === 4. CONVERGE & DECIDE === - Affinity grouping + dot voting. - Impact / feasibility matrix: quick wins first, big projects to plan, drop the rest. - Low-fi prototype (fast, simple, disposable) → test early with real users. - Decide and own it → concrete action plan (who does what, when) + owner + follow-up. === 5. AS A TEAM & OVER TIME === - Run a workshop: prepare, frame, facilitate (neutral on substance), conclude on decisions. - Collective intelligence: diversity + safety; avoid groupthink (devil's advocate). - Culture of innovation: right to fail, encourage ideas, lead by example. - Generative AI: amplifies ideation (AI proposes, humans dispose) — always verify. - Maintain: curiosity, notebook, breaks, regular practice. REMINDERS - A well-posed problem is half-solved. - An unexecuted idea stays sterile: go through to decision and action.